1. Availability Display (HE AN)
> AN01DECCGKJOG1500
> AN01DECCGKPLM*14DEC– Dual city pair with return journey
> AN1A10DEC MDCMIA/AGA,*S to display availability of alliance, exp: Sky Team
> SN01JANCGKSUB – schedule display
> TN30SEPCGKMES – timetable display
> MD - Move Down
> MU - Move Up
2. Segment Sell (HE SS)
> SS1C2 - Sell 1 seat C Class on line no. 2
> SS1Y1*Y11 - Sell 1 seat Y class on line no. 1 and line no. 11 (Dual city pair)
> SS1V1/PE - Sell 1 seat V class on line no.1 on priority PE waiting list
> SSGA206C23SEPCGKJOG1 - long-sell entry
3. Segment Rebook & Cancel (HE SB, HE XE)
> SBY - change booking class of all segments
> SB15DEC 2 - change the date of segment 2
> XI – cancel whole itinerary
> XE3 – cancel single segment
4. Arrival unknown (HE SI)
> SI ARNK - add arrival unknown segment
5. Name Information (HE NAME)
> NM1HENDRA/HENDRAMR - single name
> NM1UU/SALLYMS - name with 1 character on last name, exp: Sally U
> NM1RAI/IGUSTINGURAHMR – adult passenger
> NM2LUBIS/KENNYMR/RATRIMRS – adult passengers with same surname
> NM1ARFAN/POCUTMISS(CHD/10APR05) - Child name with date of birth
> NM1PITALOKA/DIANAYUMRS (INF/RENO/10JAN12) - Adult + Infant same surname
> NU1/1LUBIS/KEN MR - to update name element 1 to LUBIS/KEN MR
6. Contact Information(HE AP)
> APH-JKT 62 21 500 888 - home contact
> APM-PLM 62 81234567890 - mobile contact
> APB-MES 62 61 420 555 - business contact
> APA-BDO 62 22 540 5012 - Agency contact
> APM-JKT 6281800008/P1 - associate to pax 1
Mandatory Element:
Notification information (APN) in case of Flight Modification/Irregularities (HE APN)
> APN-GA/E+emailaddress/P1 - for GA ATO/CTO
> APN-E+emailaddress/P1 - for Travel Agent
7. Ticketing Arrangement (HE TK)
> TKOK - tickets have been issued
> TKTL19SEP/1200 - specify date & time
> TKXL20AUG/0900 - automatic cancellation at specific time
8. Received From Information(HE RF)
> RFMRIWAN 628123456789
> RFPAX
9. End of Transaction (HE ET)
> ET - End Transaction
> ER - End Transaction & Redisplay PNR
> IG - Ignore
> IR - Ignore and Redisplay PNR
> ERK - change status from TK to HK & redisplay PNR
10. PNR Retrieval (HE RT)
> RT1234AB to retrieve PNR by record locator
> RT/NASUTION to retrieve PNR by surname
> RTGA207/20SEP-ALKAFF to retrieve PNR by flight, date, and surname
> RTM/GA-12345678 to retrieve PNR by FF nbr.
11. Special Service Request (HE SR)
> SR VGML - special service request, exp: VGML
> SRBSCT/S1-2/P2 - request bassinet for INF under P1 (ADT) name
12. Other Service Information (HE OS)
> OS YY FREE-FLOW TEXT - add other service information (Replace YY with Airline Code)
13. Seat Map & Seat Request (HE SM, HE ST)
> SM3 - request a seat map for a specific segment from a retrieved PNR
> ST/W - request a window seat
14. Remarks (HE RM)
> RM FREE-FLOW TEXT - add general remarks
> RC DPSGA0111/VIP PLS ASSIST – add confidential remarks
15. PNR Handling (HE PNR)
> RH - display PNR history (HE RH)
> LP/GA866/30JAN - retrieve passenger list by flight and date (HE LP)
> WRA/RT - print a displayed PNR (HE WRA)
> SP3 – split pax 3 (HE SP)
> OP/TEXT – add option element (HE OP)
16. Frequent Flyer (HE FF)
> FFDGA-123456789 - display a Frequent Flyer Name from The Airline's Database
> FFAGA-123456789 - create a FF SSR & Name Element
> FFNGA-123456789 - create an SSR FQTV automatically if the Name Element is already entered in the PNR
> SRFQTV GA-GA123456789 - add SSR FQTV manually
17. Itinerary Pricing (HE FQ, HE FXP, HE PRICE )
> FQDCGKDPS - Basic fare quote display
> FQDCGKBDJ/R,-IN – fare display for infant
> FQN10 - display fare notes from a fare display
> FXA - display lowest Available for an Itinerary
> FXP Price all passenger & segment with TST creation
> FQQ2 - display the fare component for fare on line 2
18. Itinerary Pricing (HE FQ, HE FXP, HE PRICE )
> TQT - display TST or TQT/T1 to display TST 1
> FXT2- select and store TST on line 2
> FQC100USD/IDR- convert specific amount, using a currency code
19. Form of Payment (HE FP)
> FPCASH - payment by cash
> FPCCCAcreditcardnumber/1013/IDR550000 /N1234567 – payment by credit card, 1013 is the card validity and N1234567 is approval code from bank
20. Issue Ticket (HE TTP)
> TTP - basic entry to issue ticket
> TTP/RT - issue and redisplay PNR
> TTP/ITR – issue ticket and print ET ITR
> TWD - display ticket when there is only one FA or FHE element in the PNR
> TWD/L10 - display ticket on FA line 10
> TWD/TKT126-1234567890 - display ticket by ticket number
21. Ticket Re-Issue (HE REISSUE)
After making the necessary itinerary changes, to re-issue with no additional collection, enter:
1) TTE/ALL to remove TST
2) FXP to reprice
3) TTK/EXCH/Tx to process the exchange TST no X
4) TTK/L1/VXX10JUN to update ticket validity
5) FO 126-9699001071 E1JKT01MAY13
/15058607 to add original ticket number and additional ticketing information
6)RF PAX
7)TTP/RT
22. Ticket Revalidation (HE REVAL)
After updating the PNR, to revalidate ticket enter:
> TTP/ETRV/L10/S5-6/E3-4 to revalidate e-ticket
L_ (line number from FA or FHE from that ticket number
S_ (line number from segment in PNR)
! Revalidation can only be performed by GA ATO/CTO.
23. Electronic Miscellaneous Document (HE EMD)
1)SR XBAG - add SSR Excess Baggage
2)TMC - create TSM-P
3)To view TSM enter TQM
4)TMI/FIDR50000/CV-50000/FP-CASH
to add fare, coupon value and FOP
5)TMI/KG-5/ER-IDR10000 - update XBAG amount
6)TTM/RT - issue EMD
24. Refund (HE REFUND)
> TRF126-1234567890 to display refund record
> TRFU/CP100A to insert charges
> TRFP to process the refund
25. Void Ticket (HE TRDC)
After displaying e-ticket with TWD entry, to void ticket enter: > TRDC
26. Encode/Decode (HE DECODE)
> DNA GA or DNA GARUDA - encode/decode airline name
> DAN MEDAN - encode a location name
> DAC PLM - decode a location name
> DC FRANCE or DC FR - encode/decode country
27. Queue Handling (HE QUEUE)
> QE1C0 - place queue to 1 Category 0
> QTQ - display total queue count
> QC8 - display queue 8
> QS8C1D1 - start queue 8 category 1 date range 1
> QI - ignore queue
> QD - delay queue and move to next queue without actioning
28. Convert Date / Time (HE DD)
> DD – display time
> DD JKT – display local time
> DD ZZZ 1500/ JKT - convert GMT time to Local time
> DD 25DEC/-30 – find date 30 days prior
> DD 25DEC/45 – find 45 days in future
29. Flight Information (HE DO)
> DO 3 – display flight information from sector 3
> DO GA822/20Jul – display fight information for specific flight or date
30. Minimum Connecting Time (HE MCT)
> DM3/4 - show connecting time between sector 3 & 4
> DMDPS – show connecting time in DPS airport
> DMGA/AMS/KL – show connecting time in LHR from GA to KL
31. HELP
> HE/ - Help for the last transaction entered
> HE ELECTRONIC - Help for a specific topic
> HE STEPS - Help for Step INDEX
> HE FQD - for a specific transaction
32. Amadeus Information Pages
> GG AIS - display AIS INDEX
> GGAIR GA – display airline information
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